Upperoom

Introduction

These terms govern your relationship with Upperoom Listings and the use of its services. These terms shall be governed by and construed in accordance with the laws of Nigeria. If you do not agree with these terms, please refrain from using our platform.

Definitions

Lister: A user who uploads accommodation listings to the platform.
Client: A user seeking accommodation and subscribing to receive listings.
Listing: A room listed as vacant, having met all the requirements.
Reservation Payment: A payment made by the client to secure a room for reservation.
Reservation: The booking of a room, which may be pending, successful, or cancelled.
Pending Reservation: A reservation that has not been fully processed or confirmed.
Successful Reservation: A confirmed reservation, where payment has been received and the listing is marked as reserved.
Cancelled Reservation: A reservation that was cancelled either by the client or the lister.

Eligibility

Listers must be 18 years or older, while clients must be at least 15 years old.

Reservation Process

Clients wishing to reserve a listing must follow the reservation payment process as outlined by Upperoom Listings. A reservation payment is required to secure a room, and clients are only allowed to make a new reservation if no pending reservations exist under their account.

Subscription and Payment Terms

1. Reservation Payment:

A reservation payment must be made to secure a room for booking. The payment will be processed via Paystack, and the payment amount is determined based on the listing's reservation fee. Clients will receive a confirmation once the reservation is successfully processed.

2. Payment Restrictions:

Clients cannot make a new reservation if they already have a pending or successful reservation. Clients must resolve any pending reservation before initiating a new booking.

Reservation Limits

Clients can only have one active reservation at a time. If a reservation is pending, clients are not permitted to initiate another reservation. This is to ensure that the client fulfills their current booking commitment before proceeding with a new reservation.

Reservation Cancellation

1. Client Cancellation:

If a client decides to cancel a reservation, they must notify Upperoom Listings in accordance with the cancellation policy. Cancellations must be made before the reservation is marked as successful. Refunds may be subject to applicable terms outlined in the cancellation policy.

2. Lister Cancellation:

Listers can cancel a reservation if circumstances arise that prevent them from honoring the reservation. However, listers must notify Upperoom Listings immediately. If the lister cancels, the client can either request a refund or apply the reservation payment to a new listing. If the lister cancels, the client's payment will not be invalidated and can be used to reserve another room.

Responsibilities

Lister Responsibilities:

Ensure the accuracy and availability of listings.
Respond to client complaints and reservations in a timely manner.
Honor confirmed reservations and avoid cancellations unless absolutely necessary.
Provide accurate and complete details, including a clear video of the room listed.
Ensure no inspection fees are charged to renters. All inspections are free of charge.
In the case of listing a vacant room, ensure they are the landlord, an authorized representative, or have direct contact with the landlord or authorized representative.

Client Responsibilities:

Complete the reservation payment process to secure a listing.
Notify Upperoom Listings promptly if they wish to cancel a reservation.
Comply with the platform’s policies regarding cancellations and reservations.

Cancellation Policy

1. Client Cancellation:

Clients may cancel a reservation at any time, but the ability to receive a refund depends on the status of the reservation:

If the reservation has not been confirmed, clients will receive a full refund. Refunds are made the next working day
If the reservation has been confirmed, no refund will be issued unless the cancellation occurs within a reasonable time before the check-in date, as determined by Upperoom Listings.

2. Lister Cancellation:

If a lister cancels a reservation after confirmation, the following conditions apply:

The client is eligible for a full refund of their reservation payment.
The client may choose to apply the refund to another listing on Upperoom Listings or receive a direct refund.

Dispute Resolution

Any disputes arising from the reservation process, including issues with payments, cancellations, or listing availability, will be handled in accordance with Upperoom Listings’ dispute resolution process. In case of unresolved disputes, clients and listers can appeal within seven days of the decision.

Privacy and Data Use

All personal and financial data collected during the reservation process will be handled in accordance with Upperoom Listings’ privacy policy. Clients and listers are required to provide accurate information to facilitate the reservation process.

Terms and Conditions

Introduction

Definitions

Eligibility

Reservation Process

Subscription and Payment Terms

1. Reservation Payment:

2. Payment Restrictions:

Reservation Limits

Reservation Cancellation

1. Client Cancellation:

2. Lister Cancellation:

Responsibilities

Lister Responsibilities:

Client Responsibilities:

Cancellation Policy

1. Client Cancellation:

2. Lister Cancellation:

Dispute Resolution

Privacy and Data Use

Contact Information